41000 Privacy Policy — User Personal Data Protection
This policy explains how 41000 collects, uses, stores and protects the personal information of users on our Malaysia platform. Please read it carefully to fully understand your rights.
Effective Date: 1 January 2026 | Version: 2026.1
Information We Collect From You
When you register and use the 41000 platform, we collect several categories of information necessary to provide a secure and properly functioning service.
Account Information
This includes your full name, email address, phone number, username, and password registered with us. This information is used to verify your identity and grant access to your account.
Device & Browser Information
We automatically collect information about the device you use — including device type, operating system, browser version, IP address, and language settings. This helps us optimise the platform's display for the smartphones and tablets used by our Malaysian users.
Payment Information
To process deposits and withdrawals in MYR (RM), we may collect information related to the payment method you use, such as TNG eWallet or FPX. We do not, however, store bank account numbers or card details directly — all processing is handled by approved payment providers with full encryption.
Usage Data & Cookies
We record your activity on the platform, including pages visited, bets placed, session duration, and interactions with platform features. This data is collected to improve the user experience and to detect any suspicious activity.
How Your Data Is Used
41000 uses the information collected solely for legitimate purposes that are necessary to operate the platform properly. We do not use your data for unrelated purposes without your consent.
- Account Verification & Security: Ensuring only you can access your account and preventing any unauthorised access.
- Transaction Processing: Process deposits and withdrawals in MYR accurately and securely through supported payment channels.
- Customer Support: Enabling our team to understand your issue and provide relevant assistance when needed.
- Platform Enhancements: Analysing aggregated (not individual) usage patterns to improve the features and performance of the 41000 platform.
- Legal Compliance: Fulfilling applicable legal obligations, including anti-money laundering requirements.
- Platform Communications: Sending important notices related to your account, security, or policy changes — not for unsolicited marketing.
Cookies & Tracking Technologies
The 41000 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session Cookies: Required to maintain your login session while using the platform. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as language and display format so you don't have to reconfigure them each time.
- Analytics Cookies: Used to understand how users interact with the platform as a whole, not to identify individuals. This data helps us improve platform navigation and features.
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the 41000 platform.
Data Storage, Security & Information Sharing
Storage Security
All 41000 user data is stored on servers protected with 256-bit SSL encryption. We enforce strict access controls — only staff who require access to perform their duties are permitted to view user data, and all such access is subject to binding confidentiality agreements.
Your data is retained for as long as necessary to provide our services and meet legal obligations. Once data is no longer needed and no retention obligation applies, it will be securely deleted or anonymised.
Sharing with Third Parties
41000 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. However, we may share information with the following parties in limited circumstances:
- Payment processors required to complete your MYR transactions.
- Technical service providers who assist us in operating the platform — subject to strict data protection agreements.
- Legal authorities or enforcement bodies when required under applicable Malaysian law.
Your Rights as a User
As a 41000 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Contact customer support to submit a data access request.
If any information we hold about you is inaccurate or out of date, you can update it via your account settings or request assistance from our customer support team.
You may request deletion of your personal data upon account closure, subject to any applicable legal retention obligations.
To exercise any of the above rights or for any queries regarding your personal data, please contact the 41000 support team. We will process your request within a reasonable timeframe in accordance with applicable data protection laws in Malaysia.
Policy Changes & Contact Information
41000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Users will be notified of any significant changes via an in-platform notice or to their registered email address.
The effective date at the top of this page always reflects the latest version of the policy currently in force. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 41000 support team via:
- Email: [email protected]
- Live chat on the platform — available 24 hours a day
You may also refer to the FAQ for answers to general questions about your account and data security.
Your Data, Your Trust
User privacy is a top priority at 41000. Register with confidence and enjoy a safe entertainment experience in Malaysia.